Refund policy

Refunds or Exchanges

Thank you for shopping at Tallowbourn. We value our customers and want you to feel confident with every purchase.

30-Day Keep-It Guarantee We stand behind our products. If for any reason you are not happy with your purchase within 30 days of delivery, contact us and we will issue a full refund. You keep the product — no need to return it.

This Keep-It Guarantee is limited to one refund per customer.

How to Request a Refund Email us at info@tallowbourn.com with your order number. We aim to process refunds quickly.

After Your Keep-It Guarantee If you have already used your one Keep-It refund or are outside the 30-day window, please contact us and we will do our best to help under our standard return policy.

Damaged or Defective Products If you receive a product that is damaged or defective:

• Contact us right away so we can make it right.
• Please include details about the issue and photos if possible.
• We will send a replacement at no additional cost to you.

Abuse of the Guarantee The Keep-It Guarantee is offered in good faith. We reserve the right to refuse refunds in cases of clear abuse, repeated refund requests, or fraudulent activity.

Contact Us If you have any questions or concerns, reach out to us at info@tallowbourn.com. We’re here to help.